1.1. Faculty
1.1.1. Structure and quantity of faculty in relation to curricular requirements*
The SFL has 30 full-time lecturers, 20 visitinglecturers, and 1 administrative staff with 159 students in the academic year 2022; together with nearly 500 students from the academic year of 2020. The lecturer-student ratio is 13, which means there are about thirteen students for each lecturer. The ratio has met the national standard in which 01 lecturer is not in charge of over 25 students [4.1.1.01].
Table 4.1 shows the detailed information of the SFL’s staff. Additionally, the school always updates its teaching staff’s availability, and teaching demands ensuring the heavy workloads from the School and training program. To ensure the availability of the teaching staff, the school annually plans to recruit new members to replace the ones who retire that year.
Table 4.1. Structure and quantity of the SFL
| Structure of school | Bachelor | Master | Doctorate | A/Professor | Total |
| Full-time lectures | |||||
| From SFL | 21 | 7 | 1 | 29 | |
| Visiting lecturers | |||||
| From other schools in UEH | 1 | 1 | |||
| Outside UEH | 18 | 2 | 20 | ||
| Administrative Staff | 1 | 1 |
(Source: The SFL’s website)
From the above table, regarding full-time lecturers, there are 30 lecturers from SFL; the rate of full-time lecturers from SFL who obtain Doctoral degrees is 31.8% with 30 SFL full-time lecturers of which one lecturer is an Associate Professor.
UEH has a set of standards and requirements for lecturers, the content highlights the tasks that lecturers must achieve. Firstly, regarding teaching tasks, the total number of standard teaching hours for a lecturer is 270 per academic year. The second is scientific research tasks, and the total number of standard administrative hours of a lecturer is 586 per academic year (i.e., one-third of the working time in an academic year). The third is to serve the community and other professional activities [4.1.1.02].
1.1.2. Academic qualification of faculty*
School members graduated from different prestigious universities in Vietnam or in developed countries such as the US, the UK, Australia, and New Zealand. Their academic qualifications meet UEH’s criteria and the SFL curriculum requirements and objectives.
At present, UEH has three types of job chances: (1) Senior Lecturer (grade I); (2) Principal Lecturer (grade II); and (3) Lecturer (grade III). UEH has a human resource system to monitor the qualifications as well as the professional development of lecturers, which provides evidence for their performance assessment annually. Furthermore, there are a number of criteria for the improvement of lecturers’ qualifications. For instance, those with Master’s degrees must have PhD degrees within 5 years from the date starting to study PhD [4.1.2.01]. SFL’s academic staff must have an English qualification equivalent to at least B2 on the Common European Framework for Reference (CEFR), whereas SFL’s lecturers must have an English qualification equivalent to C2 on CEFR [4.1.2.02].
UEH and SFL also facilitate developing the academics’ ability, including encouragement and support for higher study, participation in academic forums/ conferences/ seminars, etc. During the teaching process, lecturers need to regularly undergo a professional competency assessment process based on the regulations of UEH by the SFL, Department, other staff and students. After that, lecturers are evaluated at the end of each academic year to increase their salary or additional income. Every year from 2018-2020, SFL is always evaluated by UEH committee and awarded to progressive staff [4.1.2.03].
Research is an important output of academics and research activities of academics which are evaluated annually. Moreover, UEH has an award for its lecturers who have excellent and impressive amounts of publications every year. Last year, the SFL had three lecturers winning this prestigious award for their outstanding national and international publications. The number of publications by academics is always proposed as one of the quality goals for each academic year. UEH has a set of standard regulations of doing research. In addition, if lecturers have articles published in prestigious journals, they will receive UEH’s grant [4.1.2.04]. The following table summarises that international publications significantly increased in 2022, with 41 publications compared to 27 publications in 2021. This also means that academics at SFL have a focus on international publications. Additionally, projects at a national and ministerial level continue to be approved compared to the number of projects in 2021.
Table 4.2. Types and number of publications and projects at SFL
| Academic Year | Type of Publications | Projects | ||||
| National | International (conferences & journals) | Total | University-level | National & ministerial-levels | Total | |
| 2020 | 38 | 8 | 46 | N/A | N/A | N/A |
| 2021 | 36 | 27 | 63 | 2 | 1 | 3 |
| 2022 | 16 | 41 | 57 | 1 | 0 | 1 |
| 2023 | 6 | 32 | 38 | 5 | 3 | 8 |
(Source: Department of Research Management and International Cooperation)
1.1.3. Pedagogical / didactical qualification of faculty*
The pedagogical and didactic qualifications of the school correspond to the requirements and objectives of the study programme. UEH verifies the qualifications of the teaching staff based on the government requirement about lecturer qualifications. According to government regulations, UEH has specific recommendations about the professional titles of academics in public higher education institutions, including senior lecturers (grade I); principal lecturers (grade II), lecturers (grade III) and teaching assistants (grade III) [4.1.3.01]. The UEH recruitment of lecturers now also requires a criteria of at least 10 years of teaching experience at local and international universities that are similar in range to UEH. At present, the number of principal lecturers at SFL is 6 (20%), one lecturer is ranked senior lecturer, and all SFL’s lecturers have certificates in pedagogy.
UEH and SFL always encourage and support academics to update and apply effective new learning and teaching methods. UEH organises both online and face-to-face symposiums, and seminars, on curriculum development, blended learning, teaching methods, assessment, quality assurance, etc. to improve the knowledge and pedagogical skills of lecturers such as “Active Teaching” training course, and the annual training courses in “Data analysis with SPSS”, “International Symposium: Advancing English for Specific Purposes through Effective Curriculum Development and Materials Design”, “Reflection on Writing And Getting Published in Academia” [1] with the active participation of SFL’s teaching staff. Especially, in 2021 and 2022, SFL successfully organised two international conferences which were “The International Virtual Conference 2021: Technologies and Language Education”, and “The Second International Conference on Applied Linguistics and Language Education 2022: Reconnecting and Thriving in the New Normal.”. SFL also holds several professional meetings, and roundtables with renowned scholars, so that lecturers can share their difficulties in teaching or effective teaching experiences. At the end of each year, UEH has prizes for the best lecturer’s performance [4.1.3.02].
1.1.4. Practical business experience of faculty
Apart from English teaching and research jobs, some of the lecturers have a number of years of working in different positions at businesses (see CVs of the full-time and visiting lecturers). Thus, they are more capable of sharing with students of how linguistic knowledge and skills should be delivered in the programme are utilized in real-life situations. This is highly beneficial to the right career orientation for undergraduates. For that reason, the SFL Youth Union frequently organises many talk shows where they can exchange with such experienced individuals.
1.1.5. Internal cooperation*
The SFL Board’s meetings are held once a month to promptly handle problems and plan out upcoming activities for the School and students [4.1.5.01]. On the other hand, the SFL school’s meetings are held twice a year, where the Board, academic and administrative staff exchange ideas in an attempt to enhance the quality of Business English programme and cope with the issues arising from their teaching activities. During the meetings, all of the staff are given equal chances to join in and contribute to all activities of UEH and the programme [4.1.5.02]. This enables them to be fully aware of their important roles in the improvement of the programme.
At the university level, UEH has a series of meetings with lecturers and staff to update the achievements and new action plans each year. The main purpose is for all lecturers, or staff of UEH to meet, get acquainted with, and support each other during their working time here. The meetings included Vietnamese Teachers’ Day, the Lunar New Year meeting, the opening ceremony of the new academic year, the university establishment anniversary, conferences, and so on.
Teaching activities are assigned by the Head of each division and the Dean of SFL. Besides, lecturers can collaborate with other lecturers on teaching and doing research. UEH and SFL also encourage lecturers to join international research fellowships. In addition, lecturers can collaborate to form strong research teams as well as register with the Department of Research Management – International Cooperation on the deployment of joint research projects.
1.1.6. Student support by the faculty*
Student support is an integral part of the services provided by lecturers, academic advisors, and one administrative staff at the SFL. It is offered on a regular basis and serves to help students study successfully. SFL’s students can make an appointment and consult with all SFL’s academic and administrative staff for academic consultation during the weekday and it is included in every syllabus.
Regarding academic advisors, the Department of Student Affairs (DSA) assigns one academic advisor for each class, and two meeting sessions between students and their academic advisor in each semester [4.1.6.01]. The role of an academic advisor turns out to be more crucial than even amid the era of change where students are not only struggling in their studying but also in their spiritual lives. Academic advisors are the closest companions for students in studying, research, and career consultations, and particularly connectors to other units in UEH and the labour market whenever students need them during their journey at university and after graduation. Almost all academic advisors contact their students via email, Zalo group or phone number. Besides the vital role of academic advisors, SFL students can seek help from other staff in the School, or from the school administrative staff who is available in the office during working hours; by extension, all support services at SFL are easily accessible during office hours or even after office hours via its staff’s email, the school’s email, Zalo or SFL‘s Facebook page[2].
1.1.7. Student support in distance learning (only relevant and an Asterisk Criterion for blended-learning/distance learning programmes)
UEH has been implementing a learning management system (LMS), and online teaching methods for many years, especially amid the COVID-19 pandemic period. LMS has been applied effectively; it helps lecturers communicate the subject information, observe the situation of student activities, manage the classroom, as well as inform subject materials to students clearly and conveniently. In addition, lecturers can easily and directly assess and score students on the system. LMS allows students to interact directly with lecturers during and after class, easily follow the subject schedule, and access learning materials quickly and effectively. UEH has had a regulation on E-learning using LMS since 2016 [4.1.7.01]. In addition, lecturers use diverse applied software in distance teaching to support students flexibly such as Google Meet, Google Classroom, Zoom, Zalo, Microsoft Team, etc. Students are guided on how to use Microsoft Teams[3], and LMS[4].
Amid the COVID-19 pandemic, UEH also applied online exams through LMS for the best convenience of the students. Students and supervisors in the online exams are carefully trained before the exams. Additionally, there are available online documents[5] about the regulations of the online exams for supervisors, and students to prepare for these exams. The effectiveness of online learning and teaching activities is annually reviewed and evaluated through the report of the Information Technology Department.
1.2. Programme management
1.2.1. Programme Director (Asterisk Criterion)
To serve the purpose of successfully implementing the programme, SFL divides its teaching staff into three main sub-groups, which are (1) Scientific Advisory Board, (2) Executive Board, and (3) Board of Directors. These three main groups are collaborating on the two important tasks including Administrative and Academic affairs. As for the first task, the Executive Board and three programme Directors manage and allocate tasks and responsibilities for other lecturers, and to complete the second task, the Executive Board and the Board of Directors act as the Board of Management which communicates, allocates, and tracks the lecturers’ performance. The following diagram depicts the structure of the Program in Business English.
Figure 4.2. The Structure of the Program in Business English
(Based on Documentary on Scientific Advisory Board structure completion [4.2.1.01])
As can be seen in Figure 4.2, the Board of Directors at the SFL plays a major role in managing and generating the Programme. UEH has issued a standard regulation about the programme director since April 2020 [4.2.1.02]. The regulation governs a list of criteria, responsibilities, and benefits of a programme director. A programme director is expected to hold a PhD degree in, or closely related to, the program area to be directed. A minimum of five (5) years of professionally related experience is required of a programme director. He or she does not need to be Vietnamese to hold this appointment. Exceptions to any of the qualifications for programme director may be granted only by the UEH President. Overall, a programme director is responsible for most administrative functions for the program to which he or she is appointed. The programme director serves as the principal liaison between the program, divisions that participate in the programme, and the rest of the School. Regarding his or her role in the leadership and management of the programme’s affairs, the director carries principal responsibility for carrying out or delegating the following main tasks:
- Maintaining and enhancing the academic quality of the programme by facilitating regular review and assessment of its curriculum;
- Managing the programme to ensure course coverage, and proposing changes to the programme curriculum as needed;
- Conducting periodic programme reviews;
- Organising professional activities;
- Encouraging the School‘s professional development and exchange of ideas;
- Managing each sector/ major-based profession.
The SFL’s programme director successfully takes initiatives to promote the systematic development of the study programme in a manner that includes all relevant minor groups.
1.2.2. Process organization and administrative support for students and faculty
SFL’s students and the university have a team of support staff who meet students and the school’s needs for training, teaching, research, studying, and community service, including SFL’s administrative staff, and support staff from other departments. SFL has a full-time administrative staff that is responsible for its main areas, including academic management, research, international cooperation, student service, and many other sub-areas. The administrative staff is responsible for the facilitation of the programmes and provides both students and academics with the information and resources they require such as programme schedules, learning outcomes, unit guides, and textbooks. In addition, she supports SFL in organising seminars about research and teaching as well as the signing ceremony of partnership agreements. The administrative staff is also responsible for consulting students in study and extracurricular activities, and informing students on enrolment, timetable, and exam schedule. UEH and SFL often build up and train the administrative staff who have experience in educational management helping to raise service quality in general. There are university support staff who contribute significantly to support students and the School in all related areas. The support staff’s details about the numbers and departments are presented in Support staff from other departments have mastered the processes of training programmes, quality accreditation, operational processes, statistics, lecturers and students’ issues, etc. Administrative staff is available at the office during working hours, 5 days per week; besides, they still provide online support when teachers or students need help.
UEH and SFL are highly committed to building up a professional learning and teaching environment. Therefore, the administrative staff acts as a service provider for students and the SFL. Every effort is made to ensure the full support of staff in learning, teaching, research, and administration. Lecturers and students are allowed to contribute opinions on the quality of service and support staff through the implementation of annual surveys as well as in university and school meetings [4.2.2.01]. They always have seats on every council at UEH; therefore, UEH usually consults with these representatives in some important cases. The results of the service quality survey have a great impact on the evaluation at the end of the year and income in the next year. Additionally, these results will be reviewed by the colleges, departments, and administrators to improve the quality of support. Amid the Covid-19 pandemic, UEH and SFL also made an effort to build online services[6] for lecturers and students such as enrolment, timetabling, examination schedules, e-learning, consultants, research activities, extracurricular activities, career opportunities, etc.
1.3. Cooperation and partnerships
1.3.1. Cooperation with HEIs and other academic institutions or networks (Asterisk Criterion for cooperation programmes)
Recognizing the vital role of cooperation, the SFL of UEH signed several Memorandums Of Understanding (MOUs) with many international institutions including Humber College (Canada) (MOU-2019) [1.2.01], Sunway University (Malaysia) (MOU-2023) [1.2.02], Bangor University (The United Kingdom) (MOU-2023) [1.2.03], STID Al-Hadid University (Malaysia) (MOU-2022) [1.2.04], National University Philippines (Philippines) (MOU-2022) [1.2.05]. The SFL and the international professional organisations agree to exchange:
- Bound support programmes for the 3rd and 4th-year students
- Awards and scholarships to the top-performing students
- Keynote speakers in academic conferences
- Sponsorships to develop academic clubs
It cannot fail to mention the School’s co-organisation of two international conferences, namely the 1st International Virtual Conference of Language Education in 2021, and the 2nd International Conference on Applied Linguistics and Language Education (ICALLE) in 2022). Also, the SFL signed an MOU with VietTESOL Association of Linguistic Society of Vietnam to host the VietTESOL International conference in 2024 [4.3.1.06]. These conferences are considered a good place for both lecturers and students to catch up with the latest theories and applications in linguistic discipline.
1.3.2. Cooperation with business enterprises and other organisations (Asterisk Criterion for educational and vocational programmes, franchise programmes)
The SFL has signed cooperation contracts with many enterprises (see Appendix 16) that have responsibility for mentoring the Business English students under the regulation on the organisation of Enterprise Semester [3.1.7.05]. Their specific tasks are displayed as follows:
- Providing on-the-job training and assigning tasks for students participating in Enterprise Semester
- Mentoring and evaluating work performance and attitude, technical knowledge and professional skills of students participating in the Enterprise Semester under the internal evaluation criteria set by each educational firm and the SFL.
Besides training for students participating in the Enterprise Semester, business enterprises also provided internship scholarships to excellent undergraduates (see Appendix 17).
1.4. Facilities and equipment
1.4.1. Quantity, quality, media and IT equipment of teaching and group rooms*
From 2015 to the present, UEH has focused on developing short-term, medium-term, and long-term infrastructure development strategies in which “Master plan for UEH facilities up to 2020”; “UEH Development strategy from 2015 to 2020, with a vision to 2025”, and the latest “UEH Development strategy for the period of 2020 – 2025, with a vision to 2030” are the typical examples.
In the context of the above strategies, physical infrastructure is one of the most specifically planned foundations with clear and focused activities to meet the criteria and standards of the land area entirely, area for study, cultural and sports activities, dormitory, and library. Therefore, UEH always ensures three factors in the planning and development of facilities which include: (i) construction planning; (ii) function, and functional area standards; and (iii) the correlation between architectural space and modern teaching equipment. In parallel with efforts to improve the quality of training and scientific research on an international basis, UEH always pays special attention to completing and investing in building world-class facilities. As a result, UEH’s appearance is getting increasingly spacious and attractive. In recent years, UEH has invested in new and significant renovations in the following projects:
- Campus Nguyen Van Linh (to the South of HCMC): a total area of 11.34 hectares has been completed, and the central working building and modern classrooms have been put into use. UEH is still investing in constructing a dormitory, multi-purpose gymnasium, football field, and new classrooms.
- Campus 279 Nguyen Tri Phuong: a new modern, multi-functional 15-storey office building, providing offices for faculties and lecturers with modern classrooms, online meeting rooms, a library, and conference halls was re-built on half of the total area of 0.54 hectares located in the centre of District 10. The remainder are all old working offices and classrooms that were also renovated in 2021. All UEH Campuses are fully invested in modern and professional teaching, learning, and working equipment. In detail, all classrooms and working rooms are equipped with projectors, air conditioners, and smart podiums; innovative control equipment for building management (smart magnetic lock); replace working equipment in all schools’ offices (e.g. All-in-one computers, internet and Wi-Fi systems, air conditioners, working furniture).
- A new complex at Campus 232/6 Vo Thi Sau was renovated, consisting of the 3-star UEH Boutique Hotel, Institute of Innovation, and Smart City and Management Institute. The dormitory at 135 Tran Hung Dao and 43-45 Nguyen Chi Thanh was renovated following modern and high-class standards with full facilities and full functions such as student reception rooms, canteens, laundry rooms, multi-purpose medical rooms, ATM booths, and exercise rooms. There are also elevators, fire protection systems, an automatic fire alarm and exit system, and a bright basement for parking.
The Office of UEH Campus in Vinh Long was completed and used with a spacious and attractive appearance and multi-functions. The online meeting room was also completed; the working rooms and classrooms were repaired and upgraded.
The conference halls have a capacity of 166 to 922 seats at Campus A and B. The Smart Light Hall at Campus B is especially suitable for organising modern, luxurious and classy events on an international level. Formal and professional meeting rooms and conference rooms have diverse capacities from 16 to 166 seats. In particular, the space at Campus Vo Thi Sau is creatively arranged and located in the knowledge and relaxation complex of the UEH Institute of Innovation, which helps inspire employees and students and encourages interaction and support among individuals more effectively. The entire hall, meeting room, and training room have corresponding utility services such as sound system, projector, air conditioner, LED screen, TV, teaching and working facility systems, security surveillance cameras, elevators, etc. Table 4.3 below provides more details of UEH campuses.
| Location | Campus | Area (m2) |
| Campus A, the Headquarters – Dist.1 | A | 4,287.4 |
| Campus B, the complex of teaching and learning activities – Dist.10 | B | 5,441.9 |
| Construction area | B1 | 22,602.7 |
| Construction area | B2 | 10,362.9 |
| Campus D, International School of Business – Dist.1 | D | 800.5 |
| Campus E – Dist.1 | E | 485.7 |
| Campus H – VNP and VUW Program & EEPSEA | H | 520.3 |
| Dormitory Tran Hung Dao – Dist.1 | KTX | 661.7 |
| Dormitory Nguyen Chi Thanh – Dist. 5 | KTX | 881.8 |
| Campus Vo Thi Sau, UEH Boutique Hotel, UEH Institute of Innovation, UEH Institute of Smart City and Management – Dist. 3 | V | 1,749.9 |
| Campus Duong Dinh Hoi, Centre for Physical Training – Dist. 8 | TDTT | 11,773.2 |
| Campus N – the new complex of teaching and learning activities – Dist. Binh Chanh | N | 111,340.0 |
| Campus Vinh Long, Province Vinh Long, Mekong Delta | PHVL | 29,454.2 |
(Source: Department of Facilities, UEH)
UEH’s IT and reception staff are always ready to help when problems occur. UEH internet network system is operated by a server system, transmission line system, and Wi-Fi system, which are continually upgraded and renovated to ensure high and smooth connection for the increasing mobile connection needs of students and activities of the University anywhere anytime. The UEH Wi-Fi system has been completed with 481 hotspots across ten campuses, which ensures a secure connection with UEH account authentication for UEH students, employees, and guests. The intranet system ensures the operation of infrastructure and information security, in which all UEH IT systems are set up with reasonable and secure authentication layers for users and managers. The UEH software system is built in a variety, multi-layer and oriented to intelligent management with the domain name UEH.EDU.VN and managed on the UEH software management application including UEH website system, functional management software system, and LMS.
The distribution of building blocks, the layout of space, playground, training ground, toilet area, and campuses ensure consistency, appropriateness, and suitability for actual conditions in terms of area, topography, space, and the surrounding landscape of UEH. In detail, UEH aims to plan and develop a centralised study and research space, limiting the separation of campuses, teaching, learning, scientific research, and working spaces. The equipment for teaching, learning, and scientific research of the University fully meets the requirements of the programmes. The quality of the equipment satisfies the teaching and learning needs of lecturers and students. Equipment for teaching, learning and scientific research of the University fully meets the requirements of the programmes. As shown in Table 4.4 below, The quality of the equipment satisfies the teaching and learning needs of lecturers and students. In total, UEH (including HCMC campuses and Vinh Long Campus) has:
Table 4.4. UEH’s total number of rooms
| Functional space | Rooms, Total capacity |
| Working room | 251 rooms |
| Classroom | 193 rooms, 18,234 seats |
| Halls, meeting rooms | 27 rooms, 2,020 seats |
| Language, computer room | 23 rooms, 1,023 seats |
| Library | 17 rooms, 1,701 seats |
| Tran Hung Dao Dormitory | 90 rooms, 765 vacancies |
| Nguyen Chi Thanh Dormitory | 71 rooms, 804 vacancies |
The university is well-equipped to facilitate specialized courses through its simulated laboratory rooms, furnished with dedicated software. Additionally, students have the option to enrol in group learning sessions conducted in specifically designed classrooms on campus, each equipped with comprehensive tools catering to the students‘ needs. The university demonstrates its commitment to technological support by assisting students both during and after regular hours. This assistance is accessible via a dedicated hotline that operates around the clock and is staffed by knowledgeable individuals. Furthermore, the institution adheres to a regular maintenance, investment, and innovation plan for its facilities, ensuring that they remain up-to-date and functional.
To maintain a high standard of service, the university conducts annual surveys to assess the effectiveness of these facilities and the satisfaction levels of both students and faculty members. This systematic approach to technology integration not only enhances the learning experience but also ensures the contentment of both educators and learners within the academic community.
In the coming years, one of the goals of building a sustainable development University strategy is to improve facilities and identify the University’s reputation in a green and sustainable manner. Key activities include:
- Investing in the development of facilities in a green and sustainable manner by promoting renewable energy in operating the campuses
- Building a zero-waste university, developing green labs, transforming existing offices into smart and green offices
1.4.2. Access to literature*
UEH has a library and learning materials centre with 1,701 available seats, 38 computers and an area of 3,424 m2, all of which are capable of satisfying the students’ self-study activities. Moreover, UEH has a digital library, which can be accessed at the link https://smartlib.ueh.edu.vn/. UEH library also has abundant resources such as textbooks, monographs, references, study materials, research topics, and journals, including Vietnamese and English for students’ learning and research as follows:
- E-library (including databases from sources: self-construction, paid, open source, shared electronic TV project): 183
- Open source databases: 181
- Data sets for research: 02
- Printed materials: 65,907 documents (including books, textbooks, dissertations, dissertations, scientific research topics, journals and other documents) – Endogenous documents: 17,308 documents including international publications, dissertations, scientific research topics, conference documents and articles in UEH’s JABES (Journal of Asian Business and Economic Studies)
- Number of books and electronic textbooks: 306,471
- Number of electronic journals: 132,774
- Number of books, magazines, e-books, and databases in libraries: 483,698
The Library connects the database with more than 90 publishers of prestigious American and European universities such as Cambridge University, Harvard University, Oxford University, etc. For the Business English programme, textbooks and other required materials are always available and updated in the School’s library, UEH Library. We have close communication with regional and national distributors of well-established textbook publishers such as Pearson, Oxford, Cambridge, etc., and regularly update new editions of the programme textbooks through regular meetings every semester. Pearson (MOU – 2021) is now our strategic partner in offering regular training sessions about mainstream textbooks and an online learning platform (MyEnglishLab) for our staff and students.
Students can also access other open data sources from the library. The opening hours of the library take students’ needs sufficiently into account. For more details, Campus B’s library is open from 8 am to 6 pm every weekday whereas South City Campus’s library is open from 8 am to 4 pm every weekday because the South City Campus is currently used for teaching activities during office hours. During the semester exam period, the library is open even on Saturday and Sunday. The statistics of borrowing-returning transactions of printed materials made by SFL’s students for the years 2019, 2020, 2021 and 2022 are presented in Appendix 18.
The process of borrowing and returning books is publicly announced and guided for students. UEH’s library also has reading rooms and group classrooms with an area of 2,936.4 m2, sufficiently meeting the requirements for self-studying and group discussion. In addition to directly going to the library for searching documents, students can access electronic literature, journals and digital media at any time at home. The instructions for the library’s use are clear and easy to understand on its website. Qualified library staff are there to advise students if students need their support, for example, when students can not access those documents. The Statistics of visits to databases made by SFL’s students for the years 2019, 2020, 2021, 2022, and 2023 are also shown in Appendix 19.
Every year, the UEH library conducts a service quality survey of lecturers, staff and students. The results of the annual survey show that the level of their satisfaction with the service quality of the Library increased gradually in the period 2016-2020, from 5.36/7 in 2016 [4.4.2.01] to 6.2/7 in 2023 [4.4.2.02]. Moreover, in 2023, the library conducted a survey on 3,500 lecturers, staff and students to receive their feedback on the suitability of documents in supporting training and research activities. The survey found that there are approximately 1,900 and 650 respondents satisfied and very satisfied with all documents provided by the library respectively, taking for a total rate of 73% of the total respondents [4.4.2.03].
1.5. Additional services
1.5.1. Career counselling and placement service
Career counselling and placement services have been carried out since the school admissions consultation in which the school has suggested potential job positions after graduation, and the Department of Student Affairs is responsible for these services. From 2018 to 2023, the Department of Student Affairs from UEH and the SFL conducted 17 programmes to take 472 students on field trips at 13 enterprises, 623 programmes to introduce the internship enterprises for 565 students and 7 programmes for career day with more than 40 firms participating in each programme. It also conducted 275 placement programmes during the period which are offered to the students and graduates on an individual basis. The detailed statistics for the programmes of field trips, career day and placement are shown in Appendix 20.
In addition, some lecturers of the school who have close relationships with some enterprises have introduced students to work at the corporations. Students can access the list of businesses posting job vacancies through the website https://vieclam.ueh.edu.vn. They also can find jobs or internship enterprises through academic competitions coordinated with local businesses, such as the UEH_SFL Debate (yearly), UEH Translation & Interpretation Competition (yearly) and The Scientific Research Competition for International Students (every 2 years).
1.5.2. Alumni Activities
UEH Alumni is established voluntarily to gather and connect student generations of the UEH with the desire to share experiences, create an environment for communicating and finding opportunities for cooperation and mutual support for each other in work and life; at the same time supporting the development of UEH. UEH Alumni has clear operating regulations with the information posted on the website https://ueh.edu.vn/hop-tac/cuu-sinh-vien/, as well as specific roles and tasks [4.5.2.01].
Performance results of UEH Alumni 2016-2023 in supporting the development of UEH are as follows [4.5.2.02][4.5.2.03]:
- UEH Mentoring Club: This club was established in 2016 with 212 mentors and 1,070 mentees. This club organises many practical activities to attract students to participate such as consulting, skills training and company visits. UEH mentoring club organised 77 sessions of training and company visits. It awarded 78 scholarships to students with difficult circumstances, of which there were 2 scholarships to support students during the COVID-19 pandemic.
- UEH Golf Club: UEH Golf Club was established in 2017 with more than 150 golfers. Up to now, Golf UEH has supported 69 students to practise in Europe. During the COVID-19 time, the club has made significant contributions to timely support students to overcome difficulties.
- UEH Alumni: Supporting the schools to sign co-operation contracts with firms who have responsibility for mentoring UEH’s full-time students under the regulation on the organisation of Enterprise Semester Training.
1.6. Financing of the study programme*
The SFL is guaranteed the financial requirements to operate through finance from UEH. The school’s operating costs are guaranteed through UEH’s financial plan and annual action plan. The program ensures financial requirements for its operation through funding from UEH. Costs are managed through an annual financial plan and action strategy. The operational outcomes of the program are supervised through comprehensive responsibilities and reporting mechanisms. Regulations regarding financial management are stipulated in the Internal Expenditure Regulations, a document that undergoes internal review, updates, and publication within UEH. These systematic financial measures underscore the program’s commitment to fiscal responsibility and transparency, ensuring the effective utilization of resources and fostering a sustainable operational framework.
[1] http://nnkt.ueh.edu.vn/index.php/2022/04/17/tin-tuc/,
[2] https://www.facebook.com/SFL.KhoaNgoaiNguUEH
[3] https://cntt.ueh.edu.vn/tin-tuc/[danh-cho-sinh-vien]-huong-dan-su-dung-microsoft-teams-4010
[4] https://lms.ueh.edu.vn/course/view.php?id=14
[5] https://cntt.ueh.edu.vn/tin-tuc/huong-dan-thi-online-danh cho-sinh-vien-4012
[6] https://ueh.edu.vn/nguoi-hoc, https://hotro.ueh.edu.vn/